Effective Date: 03/04/2022
Store Name: Amah Store
Website: https://sell.amah.ai
Location: Deuil-la-Barre, Paris, France

 Our Commitment

At Amah Store, we’re committed to providing reliable and professional support for all our products. Whether you’ve purchased a digital plugin, script, Windows app, or an electronic item like a drone or camera, we’re here to help ensure a smooth experience.

1.  What Our Support Covers

a. Digital Products (Plugins, Scripts, Apps, Software)

• Installation guidance

• Basic configuration help

• Bug fixing and troubleshooting

• Licensing or activation issues

• Download and access issues

b. Electronic Products (Drones, Cameras, etc.)

• Warranty information and claims

• Basic usage instructions or manuals

• Troubleshooting hardware issues (within warranty)

• Tracking or delivery problems

• Exchange/return guidance (if product is defective)

2.  What Our Support Does NOT Cover

• Custom development or feature modifications

• Third-party software conflicts

• Training or extended setup services

• Physical damage caused by misuse or accidents

• Issues caused by outdated or unsupported environments

3. Support Hours

• Support Availability: Monday to Friday

• Hours: 9:00 AM – 6:00 PM (CET – Paris Time)

• Response Time: We aim to reply within 24–48 business hours

Weekend and holiday support may be delayed.

4. How to Contact Support

To get help, please contact our team via:

• Email: support@amah.ai

• Support Form: [Coming soon on the website]

• Order ID / Invoice Number: Required for faster assistance

When contacting us, please include:

• Your name

• Email used for purchase

• Product name

• Detailed description of the issue (screenshots if possible)

5. Product Updates

For digital products, free updates are offered for all active versions unless otherwise stated. Major upgrades or new versions may require a new license or purchase.

6.  Licensing & Access

Support is only available to verified customers who have purchased the product directly from Amah Store. License keys or order confirmation may be required before we can assist you.

7.  Warranty (Physical Products)

All electronic products are sold with a limited warranty as defined on the product page. Warranty claims must meet eligibility and fall within the warranty window (usually 6–12 months depending on the product).

8.  Updates to This Policy

We may update this Support Policy from time to time. The latest version will always be available at https://sell.amah.ai/support-policy once published.

Thank You!

We appreciate your trust in Amah Store. Your satisfaction is our priority. If you have any questions about this Support Policy or need help with anything, don’t hesitate to contact us.