Effective Date: [11 Mars 2024]

Welcome to the Support Policy of Amah Boutique. We are dedicated to providing our customers with exceptional service. Below, you will find our policy regarding support inquiries, response times, and the channels through which you can reach us. Please read this policy carefully to understand how we can assist you.

1. Support Channels:

• Email Support: For any inquiries, feedback, or issues, you can reach out to us at info@amah.ai. This is our primary channel of support.
• Phone Support: Available during business hours at +18493762882. Please note that availability may vary based on volume and peak times.
• Live Chat: For instant support, our live chat is available on our website during specified hours.

2. Response Time:

• Emails: We aim to respond to all emails within 24-48 hours. During peak times or holidays, responses may take longer.
• Phone Calls: Calls will be answered during business hours. If all lines are busy, you will be prompted to leave a message, and we will return your call within one business day.
• Live Chat: Responses are typically immediate during active hours. If all agents are busy, you will be placed in a queue, and the next available agent will assist you.

3. Support Availability:

Our support team is available during the following hours:

• Monday to Friday: 9:00 AM - 5:00 PM [Your Time Zone]
• Saturdays, Sundays, and Public Holidays: Closed

4. Scope of Support:

Our support team is here to assist you with:

• Product inquiries and information
• Order status and tracking
• Returns and exchanges according to our Return Policy
• Account management assistance
• Technical issues related to the use of our website

Please note that there may be issues or requests that fall outside the scope of our support. In such cases, we will do our best to guide you or provide recommendations for further assistance.

5. Feedback and Complaints:

We welcome your feedback and take complaints seriously. If you have any feedback or if you're dissatisfied with our service, please contact us through one of our support channels. We are committed to resolving any issues in a timely and fair manner.

6. Updates to Support Policy:

Amah Boutique reserves the right to update this Support Policy at any time. We will notify you of any significant changes by posting the new policy on our website.

Contact Us:

For any support-related inquiries, please contact us through one of the channels mentioned above. We are here to help and ensure your experience with Amah Boutique is positive.

Last Updated: [11 Mars 2024]