At Amah Boutique, we are committed to ensuring the satisfaction of our customers. We understand that sometimes a product may not meet your expectations, and we want to ensure a transparent and fair return process. Please review our Return Policy outlined below:
Return Eligibility:
- Time Frame: Items must be returned within 30 days of the delivery date.
- Condition: Returned items must be in their original condition, unworn, unaltered, and with all original tags and packaging intact.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items:
Certain items cannot be returned due to hygiene, safety, or other specific reasons. These include, but are not limited to:
- Custom or personalized orders
- Perishable goods such as food or flowers
- Intimate items (for health/hygiene reasons)
- Digital downloads
- Final sale items
Return Process:
- Initiate a Return: Contact our customer service team at [Insert Contact Information] to initiate the return process. Please provide your order number and the reason for the return.
- Return Authorization: Our team will review your return request and, if approved, will provide you with a return authorization number and return shipping instructions.
- Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
- Inspection: Upon receipt of the returned item, our team will inspect the product to confirm its condition.
- Refund Processing: If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges:
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please follow the return process to initiate an exchange.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately with photographic evidence. We will prioritize resolving the issue through a replacement or refund.
Contact Us:
For more information about our return policy, or if you have questions regarding a specific return, please contact us at [Insert Contact Information].
Thank you for shopping at Amah Boutique. We appreciate your business and want to ensure a positive shopping experience.
Last Updated: [Mars 2024]